Shipping & Delivery
SHIPPING & DELIVERY
- When will my order be shipped?
Your orders will be processed within the same business day if the order is placed by 3:00 pm EST.
For orders placed after 3:00 pm EST, we will ship out the next business day after payment is received. We ship from Atlanta, USA.
- When will I receive my tracking number?
You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.
- How much does shipping cost?
Standard shipping is free on all United States orders. For international orders, the cost will also be calculated at checkout.
- How long does shipping take?
United States: Our standard shipping is UPS Ground, it usually takes 2-3 business days. We also offer UPS Next Day shipping which usually takes 1-2 business days depending on where you live to postal hubs.
Canada & International: We offer DHL Express and USPS for all international orders. Usually 3-4 business days for DHL and 5-7 business days for USPS.
- My tracking says delivered, but I haven’t received my package – what do I do?
We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby.
You can also contact the carrier directly to verify that they no longer have the package. The phone number for UPS is 1 (800) 742-5877. The phone number for USPS is 1 (800) 275-8777. The phone number for DHL is 1 (800) 225-5345. If your shipment can't be located, please contact us for assistance.
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.
We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.
If customers have signed a standing shipping release for a delivery to be left at the door or in their mailbox then we cannot be responsible for lost or stolen shipments. In the event a customer’s tracking number states delivery was made to the customers address, Liyah Hair™ does not offer refunds if the item is claimed to not have been delivered.